FAQ
Most frequently asked questions and answers
Yes! If you would like a custom product or an altered version of any of our current products, please contact us with an much information as possible and we will do our very best to make your idea come to life!
Please check our Delivery and Returns page for current turnaround times. We usually dispatch orders within 5 working days, however this may increase during peak trading times (Mother’s/Father’s Day, Christmas etc.). For custom requests, please give as much time as possible and if your order is needed by a particular date, please contact us before ordering, where we can advise whether we can meet your order needs.
We understand that life is busy and maybe you forgot about a birthday or occasion coming up, it happens! If you need your order processed more quickly than our current turnaround times, please contact us via email at info@customkeepsakes.ie and we will do our best to accomodate you where possible.
